How to Create Custom Shortcuts for AI Copilot on SwiftCX
Enhance your AI Copilot experience by creating custom shortcuts. These shortcuts provide predefined guidance snippets to quickly adjust AI replies. They can be used for translations, including additional information like offering a coupon, adding a marketing line, or changing the style of the reply. Follow these steps to create your custom shortcuts:
1. Access AI Copilot Shortcuts
- Navigate to AI Copilot Menu:
2. Create a New Shortcut
- Select Create New Shortcut:
- Click on the "Create New Shortcut" card.
- Add Your Guidance:
- Give your shortcut a telling title
- Enter the predefined guidance snippet that you want the AI Copilot to use. This could be a translation, a coupon offer, a marketing line, instructions to change the reply style, or any guidance that could be recurrent. This doesn’t need to be a properly formatted macro, only a clear instruction of what you want to add or change to the reply generated
Some guidance examples are:
- Translate to ______.
- Include coupon SWIFT-30 for 30% off on your next purchase
- Save the Shortcut:
- Click "Create" to add your new custom shortcut.
Congrats ✨
You've successfully created a custom shortcut for AI Copilot! These shortcuts help you tailor AI responses quickly and efficiently, enhancing customer interaction. If you need further assistance or have questions, please visit our SwiftCX Guide or contact our support team.
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