Manage Alerts

SwiftCX offers real-time automated monitoring across your operation, to ensure the right people are informed about the right events.

• Get an overview of existing alerts and quickly enable or disable them with just one click.

Create Alerts

You can setup an Alert in our system using one of our templates, or create your Alert from scratch.

1. Conditions: define the metric and threshold you want to monitor

Zendesk Talk

• Agents Online

• Away time

• Calls waiting in queue

• Longest wait in queue

• Average waiting time in current queue

• Average wait time

• Abandoned calls

• Denied calls

• Missed calls

• Talk time

Zendesk Support

• Tickets open by agent: Gives you the list of agents with open tickets

• Customer tickets: Gives you a list of customers with multiple new unassigned tickets

• Ticket view count: Get notified with the number of tickets on a particular view

   **Aircall**
  

• Average wait time in queue

• Declined call