Setting up Agent Activity as an Admin

After inviting agents to SwiftCX, enable activity tracking for them in the User's menu

Get Agents to install the SwiftCX Chrome Extension

<aside> 💡 Agents need to be logged into the Chrome extension to be able to track activity

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Viewing Agent Activity

View agent activity in real-time or historical

Setting up your Chrome Extension as an Agent

• Once you are invited to SwiftCX, confirm your account through our welcome email

• Sign in and download the Chrome extension, and keep track of your daily stats